Terms of Service
Book Simplified Support is provided by Simplified Support. Each service is a defined, one off piece of support with a clear price, described on its own page.
What you are buying
You are buying the specific service shown at checkout: a toolkit, a piece of personalised written support, a review of the documents you send, an answer to one question, or a consultation of the stated length.
What is not included
- Ongoing case management
- Unlimited follow up questions
- Communication with your school or Local Authority
- Representation at meetings or Tribunal
- Large scale document drafting or full legal case review
- Ongoing advocacy
If you need that level of help, we would be glad to talk about full casework at Simplified Support.
What we can and cannot do
We offer practical, experienced SEND support. We do not diagnose children, and we cannot decide or guarantee that your child is entitled to an EHCP, EOTAS, Section 19 provision or any other outcome — those decisions are made by your Local Authority or, on appeal, the Tribunal. Our support is not legal advice or representation.
Honest evidence
Our toolkits and reviews are designed to help you organise genuine information about your own child. We will never help anyone exaggerate, invent or change evidence, and we may decline to continue if asked to.
Payment
All services are paid for in advance through Stripe. Work begins once payment is confirmed and we have the information we need. If we need something else from you, we will ask by email.
Turnaround
Written services are usually returned within the timescale shown on the service page. If something is going to take longer, we will tell you.
Your responsibilities
Please give us accurate information, and only upload documents you are entitled to share. You remain responsible for any decisions you make about your child’s education.