Complaints

We want every family to feel well supported. If something has gone wrong, or you are not happy with the service you received, please tell us and we will do our best to put it right.

How to complain

The quickest way is to contact us or email Jessica@SimplifiedSupport.co.uk. Please include your order reference if you have one. You can also call us on 0330 043 0263.

What happens next

• We will acknowledge your complaint within 5 working days.
• We will investigate and aim to respond fully within 28 days.
• If we need longer, we will tell you why and keep you updated.

If you are still not satisfied

If your complaint is about how we have handled your personal information, you can complain to the Information Commissioner’s Office at ico.org.uk or on 0303 123 1113. For other matters, we will review your complaint again at a senior level and, if it cannot be resolved, we will tell you what other options are available to you.