Cancellation & Refunds

Consultations with Jess

You can cancel an appointment yourself with at least 24 hours’ notice and your payment is refunded automatically — use the cancel your appointment page with your reference and email address. To move an appointment instead, reply to your confirmation email quoting your reference. With less than 24 hours’ notice we cannot usually refund the appointment, because the time has been held for you, but please still get in touch — if something has happened, we will do our best.

Written support, Ask Jess and evidence reviews

If you change your mind before we have started work, contact us and we will refund you in full. Once your personalised response or review has been written, it cannot be refunded, because the work has been done for you specifically.

Toolkits

Toolkits are digital downloads. By buying one you agree to immediate access, so the 14 day cancellation right does not apply once you have downloaded it. If a file will not open or is not what was described, tell us and we will fix it or refund you.

If we cancel

If we ever have to cancel, you will be offered a new time or a full refund, whichever you prefer.

How refunds are paid

Refunds go back to the card you paid with, usually within 5 to 10 working days.